Cancellation Policy

MobiCust – Cancellation Policy

MobiCust allows order cancellation only under the conditions described below. Because customized products are prepared specifically according to each customer's requirements, cancellation availability may be limited.

1. Cancellation Before Processing

Customers may request cancellation as soon as possible after placing an order.

If the order has not yet entered the customization, printing, production, or processing stage, MobiCust may accept the cancellation request.

Cancellation is subject to approval.

2. Customized Orders

Once customization, designing, printing, production, or processing has started, a customized order generally cannot be cancelled.

This is because the product is specially prepared according to the customer's requirements and may not be suitable for resale to another customer.

3. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

Customers should accept the delivery and, if there is an eligible product issue, contact MobiCust according to the Return and Refund Policies.

4. How to Request Cancellation

Customers who want to cancel an order should contact MobiCust as soon as possible.

The cancellation request should include:

  • Order ID

  • Customer name

  • Registered phone number

  • Email address, if applicable

  • Reason for cancellation

Submitting a cancellation request does not guarantee that the order will be cancelled.

5. Cancellation Approval

MobiCust will check the current status of the order.

Cancellation may be approved if:

  • Payment has been successfully received.

  • The order has not entered customization or production.

  • The order has not been dispatched.

  • The cancellation request meets the applicable conditions.

If customization or production has already started, cancellation may not be possible.

6. Refund for Approved Cancellation

If an eligible cancellation is approved, the applicable refund will generally be processed through the original payment method.

The time required for the refund to reach the customer's account may depend on the payment gateway or bank.

7. Payment Gateway Charges

Where applicable, payment gateway, transaction, or processing charges may be handled according to the terms of the relevant payment service provider.

8. Cancellation Due to Product Unavailability

In rare circumstances, MobiCust may be unable to fulfil an order because of product availability, technical issues, or other operational reasons.

In such cases, MobiCust may cancel the order and provide an applicable refund.

9. Cancellation Due to Incorrect Customer Information

If an order cannot be processed because the customer has provided incomplete or incorrect information, MobiCust may contact the customer for clarification.

If the issue cannot be resolved within a reasonable period, the order may be cancelled depending on its processing status.

10. Refusal of Delivery Is Not Cancellation

Simply refusing to accept a dispatched package does not constitute an approved cancellation.

If a package is returned because the customer refused delivery, additional shipping or reshipping charges may apply.

For customized products, the customer may not automatically qualify for a refund.

11. Contact Us

To request cancellation or ask about an order's cancellation status, contact MobiCust as soon as possible.

Please provide your Order ID.

Email: mobicust1@gmail.com
Phone/WhatsApp : +919408891798

12. Policy Updates

MobiCust reserves the right to update or modify this Cancellation Policy from time to time.

Any changes will be published on this page with the updated date.

By placing an order with MobiCust, the customer acknowledges that they have read and understood this Cancellation Policy.