Return Policy

MobiCust – Return Policy

At MobiCust, we aim to provide high-quality customized mobile covers and other customized products. Since customized products are made specifically according to the customer's selected mobile model, design, image, name, text, or other customization details, returns are subject to the conditions mentioned below.

1. Customized Products

Customized products are specially prepared according to the information provided by the customer.

Therefore, customized products generally cannot be returned or exchanged because of:

  • Change of mind

  • Customer no longer wanting the product

  • Incorrect mobile model selected by the customer

  • Incorrect photo uploaded by the customer

  • Incorrect name or text provided by the customer

  • Incorrect customization details provided by the customer

  • Customer changing their preferred design after placing the order

  • Product not meeting the customer's personal preference

Customers are requested to carefully verify all order details before completing payment.

2. Eligible Reasons for Return

A return or replacement request may be considered if:

  • The wrong product was shipped by MobiCust.

  • The wrong mobile model was shipped by MobiCust despite the customer selecting the correct model.

  • The product arrived damaged.

  • The product has a verified manufacturing defect.

  • The product has a significant printing or customization defect caused during production.

All return requests are subject to verification.

3. Return Request Time Limit

Customers must contact MobiCust within 48 hours of delivery for damaged, defective, or incorrect products.

Requests submitted after this period may not be accepted.

4. How to Request a Return

Customers should contact MobiCust Customer Support and provide:

  • Order ID

  • Customer name

  • Registered phone number

  • Clear photographs of the product

  • Photographs of the packaging

  • Description of the issue

  • Unboxing video, if available

Additional information may be requested if necessary.

5. Unboxing Video

Customers are strongly advised to record a complete unboxing video when receiving the package.

The video should clearly show:

  • The shipping package

  • Shipping label

  • Opening of the package

  • The product

  • The condition of the product

An unboxing video can help us verify damage, incorrect products, or other delivery-related issues.

6. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

MobiCust may review:

  • Order details

  • Selected mobile model

  • Customization details

  • Product photographs

  • Packaging photographs

  • Damage or defect

  • Unboxing video

  • Production-related issues

After reviewing the information, MobiCust will inform the customer about the outcome.

7. Approved Return

If a return request is approved, MobiCust will provide instructions regarding the return process.

Depending on the situation, MobiCust may:

  • Arrange or request the return of the product.

  • Send a replacement product.

  • Provide a refund if replacement is not possible.

  • Provide another appropriate resolution.

8. Return Shipping

If the issue is caused by MobiCust, such as sending the wrong product or a verified manufacturing defect, MobiCust may arrange or cover the applicable return shipping.

If the issue is caused by incorrect information provided by the customer, the return may not be accepted.

9. Non-Returnable Situations

Returns generally will not be accepted for:

  • Incorrect mobile model selected by the customer

  • Incorrect photo uploaded by the customer

  • Incorrect name or text provided by the customer

  • Incorrect customization details

  • Change of mind

  • Product not matching personal preference

  • Normal wear and tear

  • Scratches caused after delivery

  • Damage caused by misuse

  • Damage caused by improper handling

  • Product modified by the customer

  • Product used or damaged after delivery

  • Claims submitted after the specified return period

10. Product Condition

Customers should not use, modify, alter, or damage a product that they believe is defective or incorrect.

If a product is returned in a condition that differs significantly from the condition in which it was delivered, the return request may be rejected.

11. Packaging

Customers should retain the original packaging until they are satisfied that the product is correct and free from defects.

Original packaging or shipping labels may be required for verification.

12. Wrong Information Provided by Customer

MobiCust prepares customized products according to the information submitted by the customer.

For example:

  • Customer selects the wrong mobile model → Return generally not accepted.

  • Customer uploads the wrong photograph → Return generally not accepted.

  • Customer provides incorrect text → Return generally not accepted.

  • Customer enters incorrect customization details → Return generally not accepted.

13. Color Differences

Minor differences between the product's actual color and the color displayed on a phone, monitor, or other screen may occur due to different display settings.

Minor color variations generally do not qualify as a return or replacement reason.

14. Contact Us

For return or replacement assistance, please contact MobiCust using the contact details provided on our website.

Please include your Order ID with your request.

Email: mobicust1@gmail.com
Phone/WhatsApp: +919408891798
Business Address: Krishna Mobile Padra

24-25 / Sardar Patel New Shak Market Tajpura Road, Padra-391440

Ta-Padra

Dist-Vadodara 

state-gujarat

15. Policy Updates

MobiCust reserves the right to update or modify this Return Policy from time to time.

Any changes will be published on this page with an updated date.

By placing an order with MobiCust, the customer acknowledges that they have read and understood this Return Policy.