Refunds Policy

MobiCust – Refund Policy

MobiCust aims to provide quality customized products to every customer. Because many products are made specifically according to customer requirements, refunds are available only in eligible circumstances described below.

1. Refund Eligibility

A refund may be considered when:

  • The wrong product was shipped by MobiCust.

  • The product has a verified manufacturing defect.

  • The product arrived damaged and the issue is verified.

  • A significant printing or customization error was caused by MobiCust.

  • An approved replacement cannot reasonably be provided.

  • An order is cancelled before customization or production begins and the cancellation is approved.

Refund approval is subject to verification.

2. Customized Products

Customized products generally cannot be refunded because of:

  • Change of mind

  • Incorrect mobile model selected by the customer

  • Incorrect photograph uploaded by the customer

  • Incorrect name or text provided by the customer

  • Incorrect customization details

  • Customer no longer wanting the product

  • Product not matching personal preference

3. Refund Review

When a refund request is received, MobiCust may review:

  • Order details

  • Payment information

  • Product details

  • Customer-provided customization information

  • Photographs

  • Packaging

  • Unboxing video, if available

  • Reason for the refund request

The refund decision will be made after reviewing the relevant information.

4. Refund Method

If a refund is approved, it will generally be processed through the original payment method used for the order.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

5. Refund Processing Time

After a refund is approved, MobiCust will initiate the refund within the applicable processing period.

The actual time for the amount to reach the customer's account may vary depending on the payment provider or bank.

6. Partial Refunds

In certain circumstances, MobiCust may provide a partial refund instead of a full refund.

Any partial refund will depend on the nature and extent of the verified issue.

7. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind

  • Incorrect mobile model selected by the customer

  • Incorrect photo uploaded

  • Incorrect text or name provided

  • Incorrect customization details

  • Minor color differences caused by screen settings

  • Normal wear and tear

  • Damage caused by misuse

  • Damage caused after delivery

  • Product modified by the customer

  • Personal preference or dissatisfaction where the product matches the order

  • Claims submitted after the applicable complaint period

8. Refund for Approved Cancellation

If a cancellation is approved before customization or production begins, an eligible refund may be issued through the original payment method.

Applicable payment gateway or transaction charges may be treated according to the applicable payment service terms.

9. Refund After Replacement

If an approved product issue can be resolved through replacement, MobiCust may offer replacement instead of a refund.

If replacement is not possible, a refund may be considered.

10. Contact Us

For refund-related questions, please contact MobiCust with:

  • Order ID

  • Customer name

  • Registered phone number

  • Reason for refund

  • Relevant photographs or videos, if applicable

Email: mobicust1@gmail.com
Phone/WhatsApp: +919408891798

11. Policy Updates

MobiCust reserves the right to update this Refund Policy from time to time.

By placing an order with MobiCust, customers acknowledge and agree to this Refund Policy.