Shipping Policy

MobiCust – Shipping Policy

MobiCust aims to process and deliver orders safely and efficiently. The following Shipping Policy explains order processing, delivery timelines, shipping charges, tracking, and delivery-related responsibilities.

1. Order Processing

After successful payment confirmation, orders are generally processed within 1–2 business days.

Customized products may require additional processing time depending on:

  • Customization requirements

  • Order quantity

  • Design complexity

  • Production workload

  • Product availability

2. Delivery Time

After dispatch, orders within India are generally expected to be delivered within approximately 3–7 business days.

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on:

  • Delivery location

  • Courier service

  • Weather

  • Public holidays

  • Festivals

  • Courier delays

  • Operational issues

  • Natural disasters

  • Other circumstances beyond MobiCust's reasonable control

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer completes the order.

MobiCust may offer free shipping on selected products, orders, or promotional campaigns.

Any applicable conditions will be displayed on the website.

4. Order Tracking

Once an order is dispatched, tracking information may be provided to the customer through the contact details associated with the order.

Customers can use the tracking information to check the shipment status.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Customers should carefully check:

  • Full name

  • House/shop number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

6. Incorrect or Incomplete Address

MobiCust will not be responsible for delivery failures caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect phone number

  • Customer being unavailable

  • Failure to respond to courier delivery attempts

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Failed Delivery Attempts

The courier company may make one or more delivery attempts.

Customers are requested to remain available at the provided delivery address and respond to courier communication where required.

If an order is returned after unsuccessful delivery attempts, additional charges may apply for reshipping.

8. Delayed Delivery

Delivery delays can occur due to circumstances beyond MobiCust's control.

These may include:

  • Courier delays

  • Weather conditions

  • Festivals

  • Public holidays

  • Transportation issues

  • Natural disasters

  • Government restrictions

  • Operational disruptions

MobiCust will make reasonable efforts to assist customers in tracking delayed shipments.

9. Lost Shipments

If a shipment is confirmed as lost by the courier service, MobiCust will review the matter and determine the appropriate resolution.

Customers may be required to provide relevant order and tracking information.

10. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to:

  1. Take photographs of the package.

  2. Record an unboxing video.

  3. Check the product immediately.

  4. Contact MobiCust within 48 hours if the product is damaged.

11. Delivery Refusal

Customers should not refuse delivery without first contacting MobiCust.

If an order is refused and returned to MobiCust without an approved cancellation or return request, additional shipping or reshipping charges may apply.

For customized products, refusal of delivery does not automatically make the customer eligible for a refund.

12. International Shipping

Unless specifically stated on the website, MobiCust currently provides shipping according to the locations available at checkout.

If international shipping is offered in the future, applicable customs duties, taxes, and other charges may be the customer's responsibility.

13. Contact Us

For shipping-related questions, please contact MobiCust.

Please provide your Order ID and tracking number, if available.

Email: mobicust1@gmail.com
Phone/WhatsApp: +919408891798

14. Policy Updates

MobiCust reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page.

By placing an order, the customer acknowledges that they have read and understood this Shipping Policy.